Building a Connected Spokane, Together.

Explore the next decade of transit investment across our region.

The Road Ahead

Watch how STA is planning ahead and what it means for you.

This short video explains Connect 2035, our 10-year plan for transit in the Spokane region—covering priorities, future improvements, and how investments support jobs, housing, and access.

Hear directly from CEO Karl Otterstrom on where we’re headed and how STA is staying accountable every step of the way.

Latest Updates

Stay informed about Connect 2035 progress and developments.

Featured

STA Board Adopts Connect 2035 Amendments

The STA Board of Directors adopted amendments to Connect 2035 at their April 16, 2026 Board of Directors meeting.

April 20, 2026

Pathfinders Mentorship Program

On December 8, 2025, STA launched the Pathfinders mentorship program. As part of Goal 3 of Connect 2035 — strengthening…

May 21, 2026

Connect 2035

Proposed Connect 2035 Amendments

Through discussions with the STA Board of Directors and the community, several projects identified in Connect 2035 warrant adjustments to…

March 9, 2026

Customer Experience

Bus Shelter Expansion

Follow the journey as we officially open new bus stop shelters with a ribbon-cutting celebration throughout the region. Bus Shelter…

January 22, 2026

The Goals Driving Connect 2035

Over the next decade, Spokane Transit will pursue three ambitious goals to create a more accessible, reliable, and connected transportation network. Explore the projects and core investments that will bring this vision to life.

Goal 1:

Elevate the Customer Experience

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Goal 2:

Lead and Collaborate with Community Partners

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Goal 3:

Strengthen Our Organizational Capacity

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Core Investments:

Advance All Three Strategic Goals and Guide Our Next Decade

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Connect 2035 in Motion

Track progress and see what’s coming year by year. From planning to completion, follow the journey of transit transformation in the Spokane region.

2025 Timeline (Click the arrows to scroll through our projects for 2025)

Paratransit Booking

Implement online scheduling making it easier for customers to schedule Paratransit trips

Low-Income Fare Pilot Program

Pilot a two-year eligibility-based Reduced Fare program for riders experiencing low incomes

Internal Employee Investment

Begin multi-year investment to enhance internal employee engagement and communications efforts to retain STA talent

Transit Ambassadors

STA will pilot a new transit ambassador program to help foster a safe, welcoming environment for all our customers. This will be modeled on ambassador programs at other transit agencies

2026 Timeline (Click the arrows to scroll through our projects for 2026)

Connect 2035 Dashboard

Develop user-friendly, public-facing dashboards for key performance indicators

Enable Better Real-Time Information

Upgrade our computer-aided dispatch / automatic vehicle location systems to enable more accurate real-time information

Rider Education Programs

Increase programs teaching new riders to use the bus, including partnerships with CBOs

Mobility-on-Demand Pilot

Launch a multi-year mobility-on-demand pilot program in Latah Valley and North Spokane Valley

Install Shelter Lighting

Begin multi-year shelter lighting program aimed at installing lighting at as many sheltered stops as feasible

Operator Quality of Life Enhancements

Begin multi-year investment in our drivers by upgrading break rooms and amenities, expanding access to high-quality restrooms along routes, and developing new operator support systems

Staffing Support

Make targeted investments in staffing to expand competencies in support of strategic internal and external initiatives

New Shelters at High Ridership Stops

Begin multi-year shelter installation program aimed at installing shelters at all stops with more than 25 daily boardings

2027 Timeline (Click the arrows to scroll through our projects for 2027)

Language Accessibility Upgrades

Begin multi-year program identifying locations for installation of signage (and other rider resources) in languages other than English while raising awareness of service information availability

Expand Service Education

Expand outreach to employers to educate about the benefit of transit and STA’s service options

Increase Multilingual Education Efforts

Increase educational efforts to raise awareness of service information in languages other than English and the ability to request translations

Fund Station Area Planning Efforts

Begin a multi-year effort to partner with jurisdictional partners to fund Transit-Oriented Development station area plans

Enhance Visitor Experience

Work with Visit Spokane, hotels, and event organizers to develop partnerships and enhance information for visitors

Establish an Outreach Network

Establish a network to support and strengthen STA’s community engagement efforts focused on underrepresented communities

Community Van Program

Launch a Community Van Program that makes a van available to partner organizations to provide mobility assistance

Streamline Customer Interaction

Launch a customer relationship management system to streamline customer interactions and improve service delivery

Telematics

Implement telematics in all STA fleet vehicles to increase safety, efficiency, and opportunities for expanded operator training

2028 Timeline (Click the arrows to scroll through our projects for 2028)

Organizational Development Plan

Establish an organizational development plan

Fixed Route Network Optimization

Implement the fixed-route network optimization (additional night/weekend service on high-performing routes, updating service in Spokane Valley, reaching new job centers)